One action at Monday night’s City Council meeting was approval of a new contract with the East Tennessee Human Resources Agency (ETHRA) to operate the city’s demand-responsive van transit system. The one-way fare will rise to $2, but otherwise the service is what I described here back in March. During the meeting, when several Council members asked staff how the public can find out about the Oak Ridge Transit service, I didn’t remember that I had blogged about this problem. (I did remember that I had talked with city staff about the need to make the information more available, but apparently my comments weren’t heeded.)
Just as I discovered back in March, discussion at the Council meeting confirmed that it’s not easy to find out about this service. Oak Ridge Transit can’t be found on the web. The local phone number to call for service rings to ETHRA — that could be confusing because ETHRA also runs a separate 16-county rural paratransit service that has different policies and higher prices. At Monday night’s meeting, city and ETHRA staff said they would do something to make information more accessible. I hope they follow through on that promise, because I know that some people who need this service aren’t finding out about it.